How do I file a complaint against a drivers’ school, a driver education program, or an instructor?
The MVA only investigates complaints which involve a violation of a Maryland law, regulation or policy statement related to a drivers school, a driver education program, or an instructor. If you are unsure whether your complaint can be accepted by the MVA, you may want to first contact the MVA's Driver Instructional Services Division and discuss your concerns with one of our staff. If you decide to file a complaint, please submit your complaint in writing or by email using the contact information shown below. The Driver Education Complaint Form linked below should be utilized for documenting the information relating to your complaint.
If your complaint cannot be accepted for further investigation, the Driver Instructional Services Division will notify you in writing. If the complaint is accepted, the Division will conduct an investigation.
- There is no fee associated with filing a complaint.
Business Licensing and Driver Instructional Services Division
6601 Ritchie Highway, N.E.
Glen Burnie, MD 21062
For telephone questions:
MVA Customer Service Center: 1-410-768-7000
TTY/Hearing Impaired: 1-301-729-4563