FAQs for Customers

General Questio​ns | ​Appointment Questions | Where Is My Product | Driver's Related Questions | Vehicle Questions | Emissions Testing​

myMVA eServices Account Questions:

I am having trouble accessing myMVA profile, I've sent a username/password reset request to my email address, but the reset email has not reached my inbox. What can I do?

First, make sure you have an active myMVA profile. Any customer accounts that were created in the MVA eStore BEFORE December 6, 2021 must create a new user profile on myMVA eServices. If you have created a myMVA profile AFTER December 6, 2021, please check your spam or junk folder for the reset email.  If you continue to have issues, contact us.

How do I create a myMVA profile?

To create a new profile, visit myMVA and find the username/password box in the upper righthand corner. Click “Sign Up" link at the bottom of the box or click here.

I forgot my username – what can I do?

Click here to reset your username.

I forgot my password – what can I do?

Click here to reset your password.

The myMVA username box says “login attempts exceeded" when I try to log on -- how can I access my account?

Click the 'Forgot username or password?' link (located underneath the blue log in button) and select reset password. This will send a link to your email on file and prompt you to change your password after answering your secret question. Please note: the link provided in the email to reset your password is only good for 60 minutes from the request, so it is important that you address the email immediately.

I'm locked out of my myMVA account – the screen says “too many attempts have been made"– what can I do?

The system has temporarily locked your access for too many attempts trying to login. Please wait 60 minutes to attempt logging back in.  First, make sure you have an active myMVA profile. Any customer accounts that were created in the MVA eStore BEFORE December 6, 2021 must create a new user profile on myMVA eServices.

If you are certain you have a myMVA account, follow the prompts to reset your username. After clicking “Submit" an email will be sent to the email on file with the username. (If you do not receive the email – check spam and junk folders.) Once the customer has recovered their username they can go back to and begin the flow again, this time using the “reset your password" function. If you continue to have trouble accessing your account, contact us.

I'm locked out of myMVA and I can't remember the answers to my secret question – what can I do?

Please contact us - include your Driver's License Number and the best number to reach you at during normal business hours.  A representative will reach out over the phone to assist you within 48 -72 business hours. You may also call us at 410-768-7000.

I received an email from MDOT MVA about an account that was created with my email address.  I did not create this account – what should I do?

First, please check within your co-signer on any vehicle or others in your household who may have created an account without your knowledge. If no one connected to your household has created a myMVA account, please contact us with the following information to help us determine how best to assist you.

  • Date you received the email from MVA and the email address that it came from.
  • A copy/screenshot of the communication that was received.
  • Confirm if you have made a MDOT MVA transaction in the past 6 months.

Once the information is sent a representative will reach out to you regarding a resolution.

I need to update my two-factor verification for myMVA.

Customers can change or disable their two-step verification after logging in by clicking the profile icon in the top right of the myMVA eServices landing page, then clicking 'My Profile'. From this screen, choose the option to 'Change Two-Step Settings'. If you continue to have problems, contact us.

I no longer have the device that I set up my two-factor verification for myMVA – how can I update my account?

Click the 'Forgot username or password?' link (located underneath the blue log in button) and select reset password. This will send a link to your email on file and prompt you to change your password after answering your secret question. Please note: the link provided in the email to reset your password is only good for 60 minutes from the request, so it is important that you address the email immediately. Please check your spam or junk folder if you do not receive the email.

Once logged in you can change or disable the two-step verification by clicking the profile icon in the top right of the myMVA eServices landing page, then clicking 'My Profile'. From this screen, choose the option to 'Change Two-Step Settings'. If you continue to have trouble, contact us.

I am having trouble creating a myMVA account for my business – what can I do?

Please visit the Business Portal to create a profile for business related accounts.

I am trying to create an account, but the system is not recognizing my social security number – what can I do?

First, make sure you are only providing the LAST four digits of your SSN when prompted.  Also, be sure you have not already created an account on the system.  If an account has already been created using your SSN, the system will not allow for a secondary account.  If you continue to have trouble, contact us.


General Questions

How can I view mail that has been sent to me by MDOT MVA?
View all MDOT MVA correspondence about your vehicle through our myMVA portal here.

How can I view the transactions that are upcoming on my MDOT MVA account?

Create a myMVA account profile to keep on top of upcoming MDOT MVA transactions, correspondence and due dates.

How can I update my mailing address?
You may change the address on your driver's license or ID card on our eStore, at a self-service kiosk, by mail, or with an appointment at a branch office. If you only need the change of address card there is no charge. If you want an updated license or ID, there will be a $20 charge. Click here to begin a transaction. For more information on how to change or correct a name or address click here.

How can I pay a traffic citation?
To pay a traffic citation, you must contact the jurisdiction or entity that requested its placement and resolve the problem (e.g., pay a parking fine).  For a list of contact information for the parking, red-light, speed and toll facility flagging program jurisdictions, click here. If you are unsure which agency placed the flag, check your violation notice or contact us with your full name, driver's license number and date of birth.

How can I pay an MDOT MVA Administrative flag?
To pay an administrative flag, visit myMVA. You may also pay at any MDOT MVA Business Service Kiosk. Note: customers should clear their jurisdictional flag/fine BEFORE clearing the MDOT MVA Administrative flag.

How can I find out if I owe any fees?
The presence of a flag on your vehicle's record will prevent you from completing certain types of MVA transactions such as renewing your vehicle's registration. You may check your status or pay and flags  through the eStore.

How can I tell if I have REAL ID documents on file with MDOT MVA?
To see if you have REAL ID documents on file, visit our REAL ID Lookup Tool. To learn more about REAL ID requirements, click here.

Appointment Questions

How do I make an appointment?
To make an appointment, visit the MDOT MVA Scheduling Center .

How do I cancel or reschedule an appointment?
To cancel or reschedule an appointment, visit the MDOT MVA Scheduling Center.

Do I need an appointment to return my tags?
No, you do not need an appointment to return your tags. You may return tags during MVA business hours at any branch office. MDOT MVA branches at Baltimore City, Columbia, Cumberland, Gaithersburg, Glen Burnie, Salisbury and Westminster have a drop boxes available 24/7 to return license plates/tags. Click here for more information.

Do I need an appointment to use a kiosk?
No, you do not need an appointment to use a kiosk. MDOT MVA branches at Baltimore City, Columbia, Essex, Glen Burnie, Parkville, Salisbury, Walnut Hill and Westminster have 24/7 kiosks. All other branches except Prince Frederick have kiosks available during open office times.

Where Is My Product?

How can I find the status of the product I have ordered?
First, please check to ensure the address you have on file with MDOT MVA is correct. Next, using our Product Tracker you can check the mailing status of your driver's license or title transaction.

What is the status of my eStore transaction?
To view the status of your eStore transaction, click here and select “Transaction Status/Re-Print".

Can I get a receipt of my eStore transaction?
To get a receipt of your eStore transaction, click here and select “Transaction Status/Re-Print".

Driver's Related Questions:

How can I change my name on my driver's license?
Name changes on a driver's license or ID card are completed via submission of appropriate documentation of the name change.  You must update your names with the Social Security Administration prior to updating your name with MDOT MVA. If you do not have your REAL ID documents on file, you will need to present them at the appointment in order to obtain a corrected license.

How can I get a driving record?
A non-certified copy of a driving record costs $9. A certified copy costs $12. Click here for more information about fees. You may request a copy of your driving record on our eStore, at a self-service kiosk or at a branch office. Click here for more information about driving records and how to get them.

How can I get an Interpreter to assist me with testing?
If you have difficulty communicating in English or are deaf/severely hearing impaired, you may be able to use an interpreter when you visit the MDOT MVA. For more information, click here.

How early can I renew my driver's license before my 21st birthday?
Drivers who are turning 21 years of age can renew their driver's licenses 7 days before they turn 21. However, commercial drivers must wait until they are 21 to renew their commercial driver's license (CDL).  An appointment is required.

Why is my driver's license suspended?
There are several reasons why a driver's license could be suspended. For information on a license suspension due to traffic citations, click here. For information on a license suspension due to a restriction violation, click here.

Vehicle Questions:

How can I get a duplicate title?
If you need to obtain another title, you may complete a duplicate title request online. Click here to request a duplicate on the eStore. For other ordering options, click here.

Can I order a disability placard online?
To process a disability placard online, first contact your physician. The physician may begin their disability certification portion of the application through the myMVA online portal. Once your physician has completed their section, you may complete the online application here. For additional information and submission options, click here.

How can I get a receipt that says my tags have been returned to MDOT MVA?
To obtain a tag return receipt, you may drop your tags in any of our tag return drop boxes across Maryland along with a complete license plate return form. **Please include your email address on the tag return form, you will receive an email receipt within 24-48 hours (business days)**

To view and download your tag return receipt, click here.

Emissions Testing:

How can I find my vehicle emission testing date?
You can find your vehicle emission here.

How can I get an extension for my vehicle emissions date?
To apply for a VEIP extension, click here.​