Investigations & Compliance

Welcome to the new MVA.Maryland.gov!

You’ve reached the new website for the Maryland Motor Vehicle Administration. Thanks for visiting!

Issues handled by the Motor Vehicle Administration

The MVA’s Office of Investigations and Internal Affairs (OIIA) investigates:

Violations of Maryland vehicle laws
Vehicle dealer misconduct
Unlicensed vehicle sales also known as “curbstoning”
Fraud related to licensing and registration
Uninsured motorist complaints
Misuse of disability parking
Certain driver education school or trainer complaints.

How to file a request for investigation

Consumers submitting information for formal investigations should submit the appropriate MVA form for the type of complaint they are reporting, along with supporting documentation such as contracts, receipts, warranties, or repair orders.

Complaint forms

General investigation requests generally require:

A completed general investigation complaint form (IS-109) or the most appropriate form listed above
Supporting documentation (copies only)
Detailed description of the issue
Contact information for the person submitting the request

What happens after you submit a request

The complaint is reviewed.
It is assigned to an investigator.
The investigator contacts the involved party.
The requestor receives written updates or findings.

Issues handled by other agencies

Some complaints are outside MVA authority and may be handled by other agencies, including:

Vehicle repairs not covered by warranty — Maryland Attorney General Consumer Protection Division
Vehicle safety inspections — Maryland State Police Automotive Safety Enforcement Division
Vehicle repossessions — Maryland Commissioner of Financial Regulation
New vehicle “lemon law” issues — Maryland's Lemon Law | The Maryland People's Law Library

Request a residential disability parking sign

To apply for a personal residential permit for a reserved parking space, you can: