Our Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

• Friendly and Courteous:​​ We will be helpful and supportive and have a positive attitude and passion for what we do.
• Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
• Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
• Accessible and Convenient: We will continue to simplify and improve access to information and resources.
• Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
• Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.​

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For more information on the State of Maryland's customer service program​, or to submit a suggestion, ​please visit Maryland.gov/CustomerService​.

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