Tawanda has become the point of contact for insurance agents, self-insured fleet managers, and many customers both internal and external. Customers appreciate her willingness to walk them through their questions and ensure a resolution is reached. Additionally, she strives to improve office morale and build an atmosphere of teamwork. She reinstituted the birthday club and ensures that participating employees are celebrated on their birthday. Tawanda doesn't do "good enough," she strives to do the best job she can in any situation, always with a positive attitude.
