Maryland Department of Transportation Motor Vehicle Administration

Nuyaagiq consistently goes above and beyond in delivering Premier Customer Service to both internal and external customers at the MVA. Her dedication is evident in the way she anticipates the needs of her colleagues and the customers she serves, always striving to provide solutions efficiently and with a positive attitude. She has played a critical role in ensuring smooth training facilitation, often stepping in to assist with last-minute changes or unexpected challenges without hesitation. One instance that stands out is her proactive approach to handling complex inquiries. Instead of simply directing customers to another resource, she takes the time to thoroughly explain policies and procedures, ensuring they feel supported and valued. Nuyaagiq’s ability to remain professional, courteous, and resourceful under pressure has made a lasting impact on both her colleagues and the customers she serves. She embodies the true spirit of Premier Customer Service by treating every interaction as an opportunity to make a difference. Her willingness to go the extra mile not only enhances the customer experience but also fosters a more supportive and efficient work environment at the MVA.​