Maryland Department of Transportation Motor Vehicle Administration

​Rafael's commitment to excellence is unmatched. He is always willing to assist at any time, consistently demonstrating efficiency in answering emails, taking phone calls, and ensuring both customers and internal agents receive accurate information—all while seamlessly managing his daily responsibilities. Rafael’s customer service is truly premier. His dedication has never wavered, and his ability to go above and beyond for everyone around him sets a powerful example. He embodies the qualities of an ideal supervisor—supportive, proactive, and dependable. Every agency would benefit from having someone like Rafael on their leadership team. ​​