GLEN BURNIE, MD (October 31, 2023) – The Maryland Department of Transportation Motor Vehicle Administration has been recognized by three national organizations as an elite government agency delivering premier customer service. The administration received awards for customer service, communications and its eServices customer portal at the 2023 American Association of Motor Vehicle Administrators’ Annual International Conference in September. Administrators and key personnel from motor vehicle and law enforcement agencies from the United States and Canada gather at the conference to discuss issues affecting the community and formulate potential solutions.
The Motor Vehicle Administration accepted the following awards from the international association:
- International Service Award – for the agency’s Customer Connect System Modernization Project. The award, granted in the Trailblazer category, noted that the Motor Vehicle Administration’s modernization of online customer services resulted in “giving the customer easy navigation and the most accurate account information.”
- International and Regional Communications Awards, Persuasive Writing – for the 2022 Crash Simulation Speech delivered by Administrator Chrissy Nizer, who challenged everyone – including media – to use the phrase “crashes” instead of “accidents” to reinforce the message that behavioral choices such as speeding, distracted driving, lack of seat belt use, impaired driving and others are dominant factors in highway crashes, injuries and fatalities.
- International and Regional Communications Awards, Fraud Prevention and Detection, Motor Vehicle Individual, awarded to Senior Investigator Rose Bianca.
“We have so many talented employees who work hard daily and are passionate about delivering premier services to Maryland residents,” Motor Vehicle Administrator Nizer said. “We are constantly reviewing our processes to make sure our communication is clear and our services are as convenient as possible in order to give Marylanders more time to pursue life’s opportunities.”
Separately, the Center for Digital Government recognized the Motor Vehicle Administration as the first state in the nation to offer Mobile ID Digital Wallet on two major mobile operating systems – Apple and Google. The recognition came at the Center’s GovX Summit, the group’s premier annual event that showcases trends, best practices and ideas for government services.
The Motor Vehicle Administration was one of 12 winners from around the country in the Center for Digital Government’s State Government Experience category, which “recognize the achievements of states, cities and counties that have raised the bar on the experience of government services to create a better engaged constituency and a more responsive government.”
The third organization to honor the Motor Vehicle Administration was the American Association of State Highway and Transportation Officials, which awarded the agency with two TransComm Skills Contest awards. The myMVA eServices Portal and script writing for the Crashes Are No Accidents campaign were recognized as being the best in 2023 in their respective categories.
The Association’s Subcommittee on Transportation Communication recognizes the outstanding work in the public relations field. The contest is considered the premier competition in the transportation industry.
“All of these awards highlight the great work our team is doing every day to create a nimble, modern Motor Vehicle Administration that puts customers first,” said Maryland Transportation Secretary Paul J. Wiedefeld. “Our employees work extremely hard to give Marylanders a premiere customer service experience, and I’m proud to see them recognized among the best in the industry.”