During this time, MDOT MVA also is implementing system upgrades
to streamline transactions and create a more user-friendly interface for
customers and employees. Phase 1 of this modernization, called Customer Connect, will allow customer service agents to
view real-time account information, making it easier to serve customers’ needs
and efficiently complete transactions. Customer Connect will also allow
customers to complete more transactions online, including updating insurance
information and viewing correspondence sent by MDOT MVA.
As a result of the system upgrade, the MDOT MVA eStore and
24-hour self-service kiosks will be unavailable from Thursday, July 2 at 7 p.m.
to Saturday, July 4 at 9 p.m.
Customers are encouraged to plan ahead and access eStore and
kiosk services in advance of the closure. We appreciate customers’ patience as
we continue to improve the MDOT MVA experience and provide premiere customer
When offices reopen after the holiday, all COVID-19 safety
measures, including plexiglass dividers at stations, social distancing
practices and limited seating, will still be in place at MDOT MVA branches.
Customers and employees are required to wear a face covering, maintain 6 feet
of distance and participate in a brief health screening to enter the building.
MDOT MVA began its phased reopening plan on June 8 after closing in
March in response to COVID-19. During the ongoing state of emergency, MDOT MVA
is operating on an appointment-only basis. To make an appointment, visit mvascheduling.mva.maryland.gov/. The full list of
reopened branches can be found at mva.maryland.gov/Pages/covid-19.aspx.
Marylanders are reminded that Governor Larry Hogan issued an
executive order authorizing an extension of all driver’s and business licenses,
identification cards, permits and registrations that expire or are eligible for
renewal during the state of emergency. As a result, those documents will not
expire until 30 days after the state of emergency has been lifted. MDOT MVA’s
reopening does not impact the status of the state or emergency, which remains
For more information about MDOT MVA’s response to COVID-19 and
additional resources, visit our website MVA.Maryland.gov.