GLEN BURNIE, MD (July 23, 2025) – The Maryland Department of Transportation Motor Vehicle Administration (MVA) launched a real-time data dashboard designed to provide users with up-to-the-minute information on branch office wait times, average visit durations, available services and other important information. “This new dashboard empowers Marylanders to make informed decisions and significantly improves accessibility to MVA services,” said MVA Administrator Chrissy Nizer. “The MVA is committed to delivering on our premier customer experience for Maryland residents, and proud to announce that the MVA has maintained statewide wait times of five minutes for two years in a row.” This innovative tool is part of MVA’s ongoing efforts to improve customer experience by enhancing transparency and accessibility. Available key data sets include: - Live wait times for all branch offices statewide,
- Average visit times to help customers estimate the duration of their trip,
- Comprehensive service listings for each location,
- Branch details, including addresses and operating hours,
- Number of registered electric vehicles in Maryland,
- Historical data on wait times over the past 30 days,
- Average visit times by appointment type, allowing customers to make more informed scheduling decisions.
By providing real-time insights into branch operations, the dashboard enables customers to select the best time and location for their needs, ultimately improving service efficiency. The dashboard can be accessed via the MVA website and is optimized for both desktop and mobile devices. Additional information and resources will continue to be added over time. The MVA is open on an appointment-only basis. For more information or to access the new dashboard, click here. The MVA provides Maryland residents with a wide range of driver licensing and vehicle services in addition to promoting driver safety initiatives and educational outreach programs. The MVA operates 24 full and limited-service branches throughout Maryland to ensure driver licensing, vehicle registration and numerous other services. For more visit www.MVA.maryland.gov. ###
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