WHAT: Transportation Secretary James F. Ports, Jr., will join Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) Administrator Chrissy Nizer for a ribbon cutting to officially open MDOT MVA’s newest expansion at the Essex branch office. The expansion adds several new service stations and the ability to increase capacity to serve customers in the community.
Officials also will highlight the one-stop-shop services available at the Essex branch, including customer service centers for the Department of Natural Resources and E-ZPass, as well as the ability to print birth certificates for Maryland-born customers through a partnership with the Department of Health.
WHEN: Monday, December 12, 2022 11 a.m.
WHERE: MDOT MVA Essex Branch 1338-A Eastern Blvd Essex, MD 21221
WHO: James F. Ports, Jr., Secretary, MDOTChrissy Nizer, Administrator, MDOT MVA
WHY:MDOT MVA is committed to providing premier customer service to the citizens of Maryland and finding new and innovative ways to serve them. The expansion at the Essex branch is the latest investment in Baltimore County to enhance the customer experience for those who may prefer face-to-face service. Just last week, Governor Larry Hogan proclaimed December 6 Customer Connect Day to highlight accomplishments the MDOT MVA has made in the last several years following its landmark modernization known as Customer Connect.
Since implementation of Customer Connect, more than 70% of customers completing a transaction at a MDOT MVA branch office are seen within 15 minutes of their appointment time. That’s an increase from 60% the previous year. More recently, in October, 78% of customers were seen in under 15 minutes. Additionally, the MDOT MVA has processed more than 6.5 million e-services transactions between January and October. The agency is on pace to process more than 7.8 million transactions by the end of the year, an increase of 13% from 6.9 million in 2021.