Maryland Department of Transportation Motor Vehicle Administration

Charles, Field Operations

Charles is a 15-year MVA veteran who truly represents and lives Premier Customer Service. He continually motivates his team to strive for excellence, often sharing valuable insight to streamline practices and processes with employees. He creates a warm atmosphere filled with a sense of humor and purpose, easily relating with all customers. Charles demonstrates compassion, patience, and empathy for the elderly and any customer experiencing difficulties, while also sharing in the joy of excited customers receiving a product for the first time. Charles is always willing to assist whenever and wherever needed, using every recourse at his disposal to assist our customers. Charles appreciates life and shares his disposition with all he encounters, saying it is a privilege to serve our citizens.  ​