Maryland Department of Transportation Motor Vehicle Administration

Aku is being recognized for her exemplary service and unwavering dedication to excellence. Her proactive approach and commitment to resolving customer issues swiftly have made her a standout performer. Aku’s ability to connect with customers and provide a tailored solution has earned her praise and admiration. On multiple occasions she has received customer compliments for her patience, courteousness, friendly rapport, and exceptional service. Recently, a customer came in with an issue with their title. Instead of simply informing the customer her title issue couldn't be resolved, Aku took the time to explore every possible avenue to assist the customer and was ultimately successful. The time Aku took not only saved the customer additional costs but also made a significant difference in the customer experience.